Blog

Three ways to inspire your staff…?

As we enter the depths of winter, people find it more difficult to leave their bed and go to work, don’t you agree? Wind and rain crashing against their window pane, yellow / red weather warnings from weather forecasters and the thought of another day ‘in the office’ can stifle the motivation out of you....
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Is this customer service…?

I had the experience of shopping in a large local retail store and a local small shop recently, where I met with three staff members who served me in some form during my visits. My first encounter was the weekend shopping list which consisted of 15-20 items. I done the aisles, located what I wanted and...
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Customer Service, from who…?

I have had the experience e in the past two weeks to be served by different people, of different gender, in different retail businesses who were all of different age groups. The first was a man of mid-fifties, who I spoke to about repairing / replacing my laptop. Once I had walked in to his premises...
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Enter Employee-related Business Competitions…

Over the past number of years many awarding bodies have focused on employees. We all know or have heard about all the innovation, product and service awards and may have entered them, but not many organisations / business owners would put themselves, their organisations and indeed their employees forward for an award that involves employees...
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