Part 1 (Owner / Manager not present)

  1. Get it off your chest, the boss isn’t listening…!
  2. What does our business, the place where we work mean to us?
  3. What benefit are we / can we be to the business (our unique individual and collective competencies)?
  4. Describe the business ‘s typical customer/s, who are they, what do they want?
  5. What is the business’s USP’s?
  6. What has changed in the business in the past 12 months?
  7. What has changed in the business’s customer mindset in the past 12 months?
  8. What will change in the business’s customer mindset in the next 12 months?
  9. What needs to change in the business in the next 12 months?
  10. What are the specific measureable targets for the business, where does it want to be in 12 months’ time and how do we measure it?
  11. How can the business be INNOVATIVE?

Homeplay

  • Read the following Chapters from Feargal Quinn’s book – Mind Your Own Busin€ss (Survive and thrive in good times and bad):
    • Owner / Manager reads Chapters 13-17
    • Staff read remaining Chapters divided equally between them
  • Owner / Manager & Staff (individually) develop minimum 3-5 ideas each that will be innovative for the business through reading the book and through their own thoughts and experiences from working in the business and through other similar retail businesses

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